EXAM MB-280 PATTERN - MB-280 VALID EXAM EXPERIENCE

Exam MB-280 Pattern - MB-280 Valid Exam Experience

Exam MB-280 Pattern - MB-280 Valid Exam Experience

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Topic 2
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 3
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 4
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q11-Q16):

NEW QUESTION # 11
You use business process flows for all Dynamics 365 opportunities.
Some opportunities are closed before business process flow durations are calculated.
You need to ensure that business process flow duration values are calculated.
Solution: Create a flow to update the Status Reason of the business process flow table record to "Finished" and the Status to "Inactive" when the opportunity is won.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: B

Explanation:
* Creating a flow to update the Status Reason of the business process flow table record to "Finished" and the Status to "Inactive" upon opportunity closure ensures that the business process flow is marked as complete. This triggers the calculation of duration values.
* This solution explicitly handles the process completion state, which guarantees that the business process flow duration is recorded even if the opportunity is won prematurely.


NEW QUESTION # 12
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data.
You need to load contacts to Customer Insights - Data using Power Query.
Which is an appropriate action to take when using Power Query to ingest data?

  • A. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
  • B. You must create a separate Power Query data source for each table you wish to ingest.
  • C. You must select Power Query as an import method when creating the data source.
  • D. After you save a Power Query data source, you have to manually trigger the initial refresh process.

Answer: D

Explanation:
Correct:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
* You can add additional tables to the data source using Get Data functionality in the Power Query.
Incorrect:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
* You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
* You must create a separate Power Query data source for each table you wish to ingest.
Note:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
For Power BI users, refreshing data typically means importing data from the original data sources into a semantic model, either based on a refresh schedule or on demand. You can perform multiple semantic model refreshes daily, which might be necessary if the underlying source data changes frequently.
* You can add additional tables to the data source using Get Data functionality in the Power Query.
When using Power Query in Dynamics 365 Customer Insights - Data, you have the flexibility to add additional tables to your data source through the Get Data functionality. This allows you to manage multiple tables and sources efficiently within a single Power Query environment.
Reference:
https://learn.microsoft.com/en-us/power-bi/connect-data/refresh-data


NEW QUESTION # 13
The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.
You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.
What should you convey?

  • A. System (as it is promoted by server-side synchronization).
  • B. The primary mailbox owner.
  • C. The delegate user.
  • D. The owner of the linked contact that sent the email.

Answer: B

Explanation:
* When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.
* This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.


NEW QUESTION # 14
Your organization has been noticing some peculiar field changes on certain records and wants to know what is causing this. You need to audit user access and updates for several custom tables.
Which two boxes must be checked as prerequisites steps? To answer, select the appropriate check boxes in the answer are a. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
Audit User Access:
The Audit User Access checkbox ensures that user activities related to accessing records are tracked. This is essential for identifying when specific users accessed records, which could correlate with field changes observed.
Enabling this option provides insights into who accessed which records and when, which is useful in understanding user behavior and any unusual access patterns.
Additional Steps for Table-specific Auditing (if needed):
After enabling auditing at the system level, specific tables (entities) need to have auditing enabled if they are not covered under common, sales, marketing, or customer service entities.
Go to Settings > Customizations > Customize the System, select the custom table, and ensure that Auditing is enabled on the desired fields within the table.
By enabling both Start Auditing and Audit User Access, you ensure that both data changes and access patterns are recorded, providing a comprehensive audit trail for monitoring and troubleshooting field changes on records.


NEW QUESTION # 15
You are a marketing automation consultant.
Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights - Journeys. Why might your customer want to use this feature?

  • A. Using the natural language feature allows marketers to search Dataverse to retrieve single records using a right-hand pane on the model-driven app
  • B. Using the natural language feature allows marketers to build segments using simple words to specify what audience they want to target.
  • C. When looking at a segment created by another user, the natural language feature makes it easier to identify which journeys the segment is used in.
  • D. When looking at a marketing journey created by another user, the natural language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.

Answer: B

Explanation:
* The Query Assist feature in Dynamics 365 Customer Insights - Journeys utilizes natural language processing to help marketers easily build segments.
* By using simple language, marketers can describe their target audience without needing to know complex query syntax, making segmentation more accessible.
* This feature is designed to streamline segment creation, allowing marketers to quickly define their audience with natural language inputs, which is particularly useful for users who may not be familiar with technical query building.


NEW QUESTION # 16
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